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OnlineUKPharmacy
General Enquiries
Many common questions are answered in our FAQs. If you cannot find the information you need, please contact us using the online enquiry form, and a member of our team will be happy to assist. Enquiries are usually answered within 48 hours.
For urgent enquiries, please call us on .
Why does my order show as “Processing”?
If your order status shows as Processing, this is normal.
Your order will remain in this status until it has either been:
- reviewed and declined by the prescriber, or
- approved and dispatched.
Once a decision has been made, you will receive a notification confirming the outcome.
Why is my order “On Hold”?
If your order status is marked as On Hold, this means we require additional information before we can proceed.
We may ask you to provide one of the following:
- a copy of your most recent prescription showing your name, address, and date of dispensing
- a copy of a previous prescription
- clear photographs of your medication packaging or prescription label
Please ensure all documents or images provided are clear, legible, and up to date.
Medical Enquiries
To contact an Online UK Pharmacy prescriber, please use our contact form and select “Pharmacist”. Messages exchanged with our prescribers are handled securely using encrypted communication.
This service is not suitable for emergencies.
If you are in the UK and require urgent medical advice, please call NHS 111 or visit the NHS 111 website.
For life-threatening emergencies, call 999 immediately.
Your Feedback
We welcome feedback from patients, customers, healthcare professionals, and other interested parties, as this helps us to continuously improve our services.
We are also interested in hearing from doctors and healthcare professionals about our existing services and potential new services we may offer in the future.
Complaints
At onlineukpharmacy.co.uk, we aim to provide a high standard of care and service at all times. If you feel that we have fallen short, we take complaints seriously and will do everything we can to resolve the matter promptly and fairly.
Please submit any complaints using our online contact form.
