FAQ
Online UK Pharmacy is an online pharmacy backed by a team of experienced healthcare professionals.
Customer Care
- Need some assistance?
Get in touch with our friendly team on 0141 375 1225 or use the contact form.
What is Online UK Pharmacy?
Online UK Pharmacy is a secure and trusted UK-based online clinic and pharmacy, offering consultations, prescriptions, and treatments all in one place. We provide safe and effective treatment options for a range of conditions, including hair loss, erectile dysfunction, and period pain.
Based in Glasgow, Online UK Pharmacy is backed by a team of experienced, UK-registered healthcare professionals. Every order placed through our website is carefully reviewed by a qualified UK-registered prescriber and is only approved when it is clinically appropriate.
Once approved, your prescription is dispensed by our GPhC-registered pharmacy and delivered quickly and discreetly to your home via your chosen delivery service.
Are you a registered pharmacy?
Yes. We are a UK-based, GPhC-registered pharmacy.
Are your prescribers registered in the UK?
All our prescribers are registered within the UK. Your safety is our priority, and prescriptions are only issued when a prescriber is satisfied that the treatment is safe and clinically appropriate.
Is my information safe?
You can place your order with confidence — all orders are processed securely and your information is always protected.
How can I contact you?
Email us at info@onlineukpharmacy.co.uk or call us 0141 375 1225 to speak with our team, available Monday to Friday from 9am to 5pm.
Responses to emails may take up to 24 hours. If your enquiry is urgent, please contact us by phone.
Are your deliveries discreet?
Yes, we only use plain, discreet packaging without any branding or labels.
How can I track my order?
After your order has been shipped, the courier will email you a tracking number, allowing you to track your delivery.
If your delivery is delayed or does not arrive as expected, please get in touch with our customer care team.
Can I change my delivery address?
If you need to change your delivery address after placing an order, please contact our customer care team promptly.
Once your order has been approved by a prescriber, we are unable to make any changes to the delivery address. Please ensure your address details are correct when completing your checkout.
Changing your delivery address may result in a delay to delivery.
What happens if I miss my delivery?
If you are not available at the time of delivery, you will be notified by email or receive a calling card, so you can reschedule delivery at a convenient time.
Who delivers my orders?
After your medication has been dispensed, our pharmacy team will pack it in plain, discreet packaging before handing it over to our delivery partners, Royal Mail or DPD, for delivery.
Can I choose the delivery time?
Unfortunately, we’re unable to allow customers to choose a delivery time. The courier will email you on the day of delivery to let you know when to expect your parcel.
Is discreet packaging used?
Yes, we only use plain, discreet packaging without any branding or labels.
Can I return my order?
For legal and safety reasons, we cannot accept returns or provide refunds for prescribed medicines. Any returned medication is securely destroyed.
If you experience any problems with your order, please get in touch with us and we’ll be happy to help.
What countries do you deliver to?
At present, we only ship within the UK and do not offer international delivery.
How can I find the treatment I need?
If you know the name of the treatment you are looking for, you can search for it directly using the search box on our website. If you are unsure of the product name, you can search by the condition you wish to treat or browse our treatment drop-down menu.
If you are unable to find what you’re looking for, our customer care team may be able to assist.
How can I be sure I am buying the right treatment?
If you haven’t used a medication before or are unsure whether it’s suitable for you, we recommend speaking with your doctor in person before ordering online.
When you choose a treatment from our website, you’ll be asked to complete a short medical questionnaire. It’s important that your responses are accurate and up to date, as this allows our prescriber to assess whether the treatment is safe and appropriate for you. Please include all relevant details about your medical history, general health, lifestyle factors, allergies, and any other medicines you are currently taking.
After reviewing your information, our prescriber will provide you with important safety guidance. Be sure to read this carefully and make sure you understand it fully before continuing with your order.
What is included in the price?
All prices displayed are fully inclusive, covering your online consultation as well as the cost of your prescribed medicine.
What happens if my order is rejected?
If the prescriber or pharmacist determines that the medication is not suitable for you, you will be notified by email and no payment will be taken.
What happens once I have placed an order?
The information you provide in your medical assessment is carefully reviewed by one of our UK-registered prescribers.
If the treatment is deemed suitable, the prescriber will issue an electronic prescription and your order will be sent to our pharmacy for dispensing.
Your medication is then prepared and delivered directly to your door, via your chosen delivery method.
How can I make sure I receive my order within 24 hours?
To help us deliver your treatment as quickly as possible, please keep an eye on your emails and text messages for updates about your order.
In some cases, our prescriber or pharmacist may need to request additional information before your order can be approved. If you’re asked to review details or answer further safety questions, responding promptly will help avoid any delays.
Please note that any orders placed after our cut-off time on Fridays will not be shipped until the following Monday.
Do I need to complete the questionnaire every time I order?
Yes. You must complete a new medical questionnaire each time you place an order to ensure the prescriber has up-to-date information to assess your suitability for treatment.
Will I receive confirmation of my order?
Yes. You will receive email updates at each stage of your order. If you require any assistance, our customer care team is available to help.
Can I cancel my order?
If your order has not yet been approved by a prescriber, you may cancel it by contacting our customer care team. Orders cancelled prior to prescriber approval will not be charged.
How do I pay?
We accept payments by credit or debit card through our secure payment gateway.
Can I pay with PayPal?
Yes, we accept PayPal payments.
Are my payment details secure?
Yes. We do not have access to your card details at any time. All payment information is processed securely and handled directly by our secure payment gateway provider.
Can I change my billing address?
Yes. You can enter separate billing and delivery addresses during checkout. You can also update your personal details at any time by accessing your account profile.
- Need some assistance?
